Refund Policy
A LEGAL DISCLAIMER
At Nanopep UAE, we take great care to ensure the quality, safety, and integrity of every supplement we deliver. Due to the nature of dietary supplements and the strict health regulations in the United Arab Emirates, we maintain a strict no-return and no-refund policy for all products that have been delivered, except in very limited and clearly defined circumstances.
EXCEPTIONS TO THE POLICY
Refunds or replacements will only be considered in the event that the customer receives a damaged product upon delivery, or if a product different from the one ordered is delivered. These are the only exceptions to our no-refund policy. We are committed to resolving such issues fairly, provided the request meets the conditions outlined below.
CONDITIONS FOR REQUESTING A REFUND OR REPLACEMENT
If you receive a damaged or incorrect product, you must notify us within seven (7) calendar days from the date of delivery. Requests submitted after this period will unfortunately not be accepted.
To submit a request, please email us at uae@nanopep.net with the following information:
Your full name
Your order number
A clear and detailed description of the issue
Photographic evidence clearly showing the damaged packaging or the incorrect product received
Once your request is received, our customer support team will assess the case and respond to you as soon as possible.
RETURN ELIGIBILITY
In cases where a return is approved, the product must meet the following conditions to be eligible for a refund or replacement:
The product must be unused and unopened
It must be returned in its original packaging, with all safety seals and labels fully intact
The product must be in the same condition as it was received
Returns that do not meet these criteria will not be accepted. We reserve the right to decline any refund or replacement request that fails to comply with these conditions. If the return is approved, the customer may be responsible for the safe return of the product, unless otherwise agreed upon in writing.
NON-REFUNDABLE SITUATIONS
We do not offer refunds or accept returns under the following circumstances:
If the product has been opened, used, or tampered with
If the customer changes their mind after deliveryIf the wrong product was ordered by mistake
If the product was not effective for the customer’s individual expectationsIf the customer experiences an allergic reaction or intolerance to the product. We strongly advise reviewing all ingredient information provided on our website before purchasing
These conditions are in place to ensure consumer safety and product integrity for all our customers.
CONTACT
If you have any questions about this policy, or if you believe you are eligible for a refund or replacement under the conditions described above, please contact our team by email at uae@nanopep.net. We are here to assist you and will do our best to resolve any valid concerns promptly and professionally.