Shipping Policy
SHIPPING AREA
We currently ship within the United Arab Emirates (UAE) to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain
International shipping is not available at this time.
DELIVERY OPTIONS & FEES
Dubai
Standard Delivery
Delivery within 1 to 2 working days
Fee: 30 AED
Express Delivery Same-day delivery for orders placed before 12:00 PM
Fee: 40 AED
Other Emirates
Standard Delivery
Delivery within 2 to 3 working days
Fee: 40 AED
PROCESSING TIME
Order processing times vary based on the delivery option selected at checkout. Orders are dispatched promptly to ensure timely delivery within the estimated timeframe.
PAYMENT
Please note that Cash on Delivery (COD) is not available. All payments must be completed at checkout via the available online methods.
DELIVERY ATTEMPTS
Each shipment includes up to 3 delivery attempts.
If all attempts fail due to: Consignee unavailability, or rejection of the order, a full delivery charge will be applied to cover the costs incurred.
INCORRECT ADDRESS
If you entered an incorrect shipping address, please contact us immediately at:
We will do our best to assist, but we are not responsible for orders delayed or lost due to incorrect address information provided by the customer.
QUESTIONS
If you have any questions regarding your delivery, please don’t hesitate to contact our support team at uae@nanopep.net